Why are special characters not rendering in emails? – Cordial Knowledge Base

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Overview

If you're sending emails that contain a foreign language, it's likely that you're using special characters that may not render correctly in the email inbox.

For example:

Olá Mundo

May render in the inbox as:

Olá Mundo

Solution

  1. Convert all special characters to HTML entities. You can use an HTML Character Converter such as provided by Email on Acid.

For example:

Olá Mundo

Should be converted to:

Olá Mundo
  1. Alternatively you can add the following code to the first line of your HTML document:
   <?xml encoding="utf-8" ?>

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