# How can we help?

## Holiday schedule

Cordial will be closed on the following dates:

- Thursday, November 27
- Friday, November 28
- Wednesday, December 24
- Thursday, December 25
- Friday, December 26
- Thursday, January 1

## Holiday support

If you have an urgent issue during any of the above dates that requires immediate attention, please contact [support@cordial.com](mailto:support@cordial.com) and include the word **URGENT** in the subject line. A member of our team will assist you as soon as possible.

We ask that you please reserve urgent tickets for an incident or problem that is resulting in a critical business impact.

For a detailed explanation of high, medium, and low priority tickets, please refer to the [Priority Definitions](https://support.cordial.com/hc/en-us/articles/23101725734541-Submit-a-support-ticket#TicketPriority) section in our article on **How to Submit a Support Ticket** through our support portal.